DroneXperts

About Us

Why Choose DroneXperts?

Experienced Instructors: Our team includes FAA-certified drone pilots with real-world expertise.

Cutting-Edge Technology: Access the latest drone systems, tools, and resources.

Flexible Learning Formats: Online, face-to-face, and hybrid options to suit your schedule.

End-to-End Support: From training and equipment to ongoing maintenance and consulting, we’re with you every step of the way.

Let DroneXperts be your partner in unlocking the potential of drones for your personal, commercial, or organizational needs.

Our Team

Dr. Mark Collins serves as the Chief Operations Officer of DroneXperts, bringing a wealth of experience in unmanned systems and aviation to the company. With a Ph.D. in Unmanned Systems from Capital Technology University, Dr. Collins previously held the position of Associate Professor and Director of Unmanned Systems (UMS) at Indiana State University (ISU).

At ISU, Dr. Collins was responsible for instructing UMS courses to undergraduate students, developing new curricula, advising students, securing grant opportunities, and conducting research on the integration of unmanned cargo aircraft (UCA) into the National Airspace. His academic background also includes an M.S. in Aviation & Transportation from Lewis University and a B.S. in Industrial Technology from Southern Illinois University (SIU).

Dr. Collins holds several FAA certifications, including:

  • Remote Drone Pilot

  • Private Pilot

  • Airframe & Powerplant Certificates

As an entrepreneur, Dr. Collins has founded and operated multiple businesses, including two sign companies and a property management venture spanning three states and two countries. His professional experience extends to the cargo airline industry, where he worked at Atlas Air Cargo Airline from 1999 to 2003. In this role, he served as an aircraft heavy check site representative and purchasing manager, overseeing labor and fuel procurement for over 50 Boeing 747 aircraft across international locations such as Singapore, the Netherlands, Hong Kong, Germany, and mainland China.

Prior to his time at Atlas Air, Dr. Collins worked as a Site Representative at AAR Allen Aircraft in Wood Dale, IL from 1995 to 1999. He also served in the Army Illinois National Guard from 1990 to 1996, further enhancing his leadership and operational skills.

Beyond his professional achievements, Dr. Collins is an active member of his community. He is a 4th Degree Knight of Columbus at his local church and is happily married to Sulasa Bell. His diverse background in academia, industry, and entrepreneurship makes him an invaluable asset to the DroneXperts management team, bringing a unique blend of theoretical knowledge and practical experience to drive the company's operational success.

We’re Hiring

DroneXperts is seeking to hire two highly motivated individuals to work on our team. The job description/information is attached.

Open Position For Drone Instructor

Sales Representative

Job Title: Sales Representative
Location: Elkader, IA (Hybrid options available)
Reports To: [Manager/Owner]

Job Summary:

The Sales Representative will be responsible for identifying and pursuing new sales opportunities, maintaining relationships with existing clients, and driving revenue growth for DroneXperts. The role involves promoting our drone training programs, drone sales, and service offerings to individuals, organizations, and government entities.

Key Responsibilities:

  • Develop and execute sales strategies to meet or exceed monthly and quarterly revenue targets.

  • Identify and engage potential clients, including private individuals, businesses, non-profits, and government agencies.

  • Present DroneXperts' training programs, products, and services in a professional and compelling manner.

  • Build and maintain strong, long-lasting relationships with clients.

  • Prepare and deliver sales presentations, proposals, and contracts.

  • Attend industry events, trade shows, and networking opportunities to promote the DroneXperts brand.

  • Stay up-to-date on FAA regulations and drone technology to effectively advise clients.

  • Track and report on sales metrics and update CRM systems regularly.

Qualifications:

  • Proven experience in sales, preferably in the technology or education sectors.

  • Strong interpersonal and communication skills.

  • Ability to work independently and as part of a team.

  • Knowledge of drones or aviation is a plus but not required.

  • Proficiency with CRM software and Microsoft Office Suite.

  • Self-motivated with a results-driven approach.

Job Title: Customer Service Representative
Location: Elkader, IA (Hybrid options available)
Reports To: [Manager/Owner]

Job Summary:

The Customer Service Representative will be the first point of contact for DroneXperts' clients. This role involves assisting customers with inquiries about training programs, drone products, and services, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and in-person.

  • Provide detailed information about DroneXperts' offerings, including training, products, and services.

  • Assist clients with registration for training programs, purchase transactions, and service bookings.

  • Handle customer complaints and resolve issues to ensure a positive experience.

  • Maintain accurate customer records and manage CRM databases.

  • Support the sales team with customer follow-ups and upselling opportunities.

  • Stay informed about FAA regulations and drone technology to provide accurate information to customers.

Qualifications:

  • Previous customer service experience, preferably in the technology or education sectors.

  • Excellent communication and problem-solving skills.

  • Ability to multitask and work effectively in a fast-paced environment.

  • Basic understanding of drones or willingness to learn.

  • Proficiency with CRM software and Microsoft Office Suite.

  • Strong organizational skills and attention to detail.